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Frequently Asked Questions

If your question was not featured below, please contact your local location for more information.

How do I become a patient?

If you are looking to become a patient of MHHC, please select the site that would be most convenient for you and your family and has the services you need. You can find the list of all locations and services under our Locations Tab. Call the number listed and our Call Center can assist you in becoming our patient.

What if I don’t have insurance?

MHHC wants to help you get insurance to cover your medical, dental and mental health care. We have a team of Facilitated Enrollers in Health Connections that will guide you through the process of determining if you qualify for insurance coverage under Medicaid, Family Health Plus, and Child Health Plus. They will assist you in filling out and processing the applications. They further assist applicants to select a managed care plan and, in some cases, help them to select a primary care physician. The Facilitated Enrollment Program is funded by a grant from the New York State Department of Health. You can find more information under our Locations Tab and select Health Connections. Health Connections can also help you connect to various social services and resources.

What kinds of appointments or scheduling system does MHHC have?

As a patient, you have the option of making a scheduled appointment or a walk-in appointment. A scheduled appointment is an appointment made in advance. Walk-in appointments, also called Access Appointments, are available each day solely on a first-come, first-served basis. We will do our best to get you an appointment to meet your needs.

As a new patient, what do I need to know about my first visit?

If you are new to MHHC, please check to see if we accept your insurance and make sure your insurance card has the correct information. If you need to make changes to your insurance, see our Facilitated Enrollment team located in our Health Connections facilities. You can find more information under our Locations Tab and select Health Connections.

Bring your current insurance card and the appropriate co-pay for your visit. If you are transferring from another facility, bring a copy of your medical records. It is important that you give your provider at MHHC a list of your current medications to ensure your safety before our providers make any changes to your medications.

Please arrive to the facility 15 minutes before your appointment to register. If you cannot make your appointment, please call us to cancel.

Who can I talk to if I have a comment or concern about my experience while visiting at MHHC?

MHHC has a Patient Relations Department, who speak English and Spanish fluently, to advocate for you. Please visit the Contact Us tab for more information.

What are my rights as a patient?

What do I do if I want a copy of my medical record?

MHHC’s medical services have electronic medical records. Our Health Information Management (HIM) can assist you by printing or copying the appropriate patient information. Please note that you will be charged a fee for each page.

What if I have difficulties communicating?

MHHC uses a translation line to provide a three-way conversation in between a certified medical interpreter on the phone, you, and your care team. The language line can be accessed in any exam room or office with a telephone.

For patients with hearing and sight difficulties, you may bring a trusted friend or family member to assist you during your medical visit.

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