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Clinical Supervisor


The Clinical Supervisor is responsible for the day-to-day running and supervision of Ryan White Medical Case Management services in accordance with all program goals, targets, performance outcomes and medical case management Program policies, procedures, and protocols.

These include but are not limited to: medical case management guidelines of medical care, intense psycho social services, compliance with medical appointments and follow up; treatment education, oversight in the following area: (1) assessment of patients (2) development of an individualized service care plans; (3) referral and follow up on services to help patients obtain needed services; (4) monitoring and follow-up of HIV patients enrolled in primary and specialty services.

The Clinical Supervisor will conduct crisis counseling, psychosocial assessments, document all evaluations, treatment and terminations of patients in a timely manner. Accurately document progress notes; consults with behavior health, HIV and primary care providers as appropriate; Maintain expected levels of productivity; Provide direct delivery of clinical counseling services to patients. Perform routine quality improvement activities to monitor productivity of the medical case managers and health outcomes of patients.

1) Coordination:
Manages the delivery of care coordinated services for HIV positive patients, including:
  • Supervision of Medical Case Managers, coordinating appropriate division of caseload; planning of case management activities; documentation review; orientation to and monitoring of job responsibilities; evaluation.
  • Works closely with the Medical Director, HIV Administrator and Data Analytic team in assessing patient needs to develop programmatic structure in areas such as quality improvement, staffing, policy and procedure.
  • Collaborates with the HIV Specialists and other members of Primary Care & Specialty Services to ensure comprehensive service delivery.
  • Establishes productivity goals for MCM staff and generates monthly Case Management activities report to review with staff, the HIV Administrator & Medical Director.
  • Participates in HIV Primary Care QA process, assuming leadership where appropriate in the development and implementation of QA activities.

2) Case Management/ Counseling:
Oversees medical case management services including:
  • A) the delivery of intakes and psychosocial assessments and service plans.
  • B) Works with the Clinicians and patients to develop a comprehensive plan for medical treatment.
  • C) Provides education on medications, and treatment adherence for patients changing regimens, and others who may need treatment education as dictated by the standards of care recommended by the AIDS Institute and HRSA Guidelines.
  • D) Provides ongoing coaching with MCM staff to ensure meaningful service planning.
  • partner notification with clients and the option of PreP, where appropriate for family members.
  • E) Follow up with patients who have missed regular appointments for psychosocial counseling.
  • F) Oversees the completion of activities MCM activities such as timely completion of HASA, ADAP, SNP and other benefits applications.
  • G) Provides supportive mental health counseling for clients who are in need of immediate in crisis intervention.
  • H) Establishes and maintains linkages with social service agencies.
  • I) Documents patient encounters appropriately in medical records.

3) Participates in the development of HIV Services grants applications, including work plan development, projection of activity levels, etc.

4) Represents Morris Heights’ at appropriate meetings and events as indicated by the Medical Director.

  1. Attends all staff, and appropriate committee meetings.
  2. Participates in trainings and workshops for professional development.

  1. Experience: LCSW required; At least three years-experience working with HIV positive clients required. At least two years post Master’s clinical experience preferred.
  2. Interpersonal Skills: Ability to maintain internal contact with physicians and employees, ability to act as a resource and motivate these individuals; ability to communicate effectively on an individual basis and in group settings; ability to coordinate services with medical staff & third-party payers.
  3. Reasoning Ability: Ability to solve analyze and solve problems; Ability to interpret a variety of instructions furnished in written, oral diagram or schedule form; Ability to define problems, collect data, establish facts and draw valid conclusions; ability to deal with abstract and concrete variables.
  4. Language Skills: Ability to read and interpret documents such as procedure manuals, performance improvement plans; ability to write reports, correspondents and performance evaluations; bilingual (Spanish) desirable.
  5. Mathematical Skills: Ability to add, subtract, multiply and divide; ability to compute ratio and percentage; ability to draw and interpret various graphs.
  6. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to stand, walk, sit, talk, and hear for variable lengths of time during the work day. Light work, exerting up to 20 pounds of force occasionally. Ability to view computer screen for extended periods.
  7. Certifications/Licenses: Certificate of attendance at New York State AIDS Institute sponsored HIV Trainings including trainings specific to treatment adherence, motivational and substance abuse counseling. LMSW or LCSW registration in New York State Preferred.


$180k- $190k salary