Business Associate (SBHC)

JOB SUMMARY

The Business Associate Level I is a key member of the School Based Health Center (SBHC) team. This position is responsible for School Based Health operational activities for their designated site, such as registration, the accurate capture of patient demographic and financial information, insurance verification, maintaining appointment schedules and answering telephones.

The position liaises with the front desk Medical Office Assistant and the Medical Provider to maintain the flow of the School Based Health Clinic. In addition, the position supports all clerical and registration related projects as directed by the Practice Manager or SBHC Program Director. The position regularly interacts with the Department of Education staff to improve enrollment and utilization of the clinic and builds strong relationships within the school building.

JOB RESPONSIBILITIES

Greet patients, answer telephone, schedule appointments, take phone notes and forward to provider.
Register new patients, update existing patient demographics, and if necessary, obtain prior authorization.
Manage patient flow by arriving and registering patients on the electronic medical record system and generating and closing encounters as needed.
Completes pre-registration process for all new patients to Morris Heights Health Center including identifying insurance for patients and connecting those without insurance to the MHHC insurance navigation program.
Verifies all patient demographic and insurance information on each visit and updates the PM system as needed.
Collects all consents from students, parents, and school contacts and enters new consents into the medical record system, as well as the OSCR system.
Maintain regular contact with school staff to collect registrations and consent forms.
Works with the Supervising Practice Manager to work on administrative projects as requested to improve overall enrollment, insurance collection and updated demographic information.

JOB REQUIREMENTS

EDUCATION:	High School Diploma or GED required; Associates Degree in related field preferred.
EXPERIENCE	At least two years’ work experience, preferably in health care or position dealing with the public.
INTERPERSONAL SKILLS	Excellent customer communication skills are required for this position. Individual must demonstrate proficiency with communicating on the telephone and must meet MHHC customer service expectations and the overall Service Excellence standards in all facets of the job. Individual must be able to work in a team-oriented environment.
REASONING ABILITY	Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
LANGUAGE SKILLS COMPUTER SKILLS	English, Spanish (Bilingual) preferred. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be comfortable using Microsoft Office Suite including Word, Excel, Outlook, and Windows XP. An assessment test may be given as a condition of employment or as part of an annual performance evaluation.
MATHEMATICAL SKILLS	Ability to add, subtracts, multiply, and divides using whole numbers, common fractions and decimals. Email resumes and the position of interest to Jacqueline Hernandez, Director of Recruitment, at JHernandez@mhhc.org

Business Associate (SBHC)

JOB SUMMARY

JOB RESPONSIBILITIES

JOB REQUIREMENTS

Email resumes and the position of interest to Jacqueline Hernandez, Director of Recruitment, at JHernandez@mhhc.org