MHHC Patient Care Representatives (PCR)
Patient Care Representatives
While a trip to the doctor may be vital, the experience can be stressful
as patients deal with uncertainty and health concerns. MHHC Patient Care
Representatives (PCRs) are trained to ease the emotional and mental bumps
by advocating for the patient through all phases of their medical treatment.
What is a Patient Care Representative?
A patient service representative answers patient inquiries about billing,
procedures, policies and available services. They are also responsible
for collecting patient feedback and acting as a liaison between patients
and health insurance companies, as well as facilitating communication
between patients and doctors or other medical staff.
The primary tasks of PCRs include:
- Addressing patient concerns/complaints
- Collecting patient feedback
- Helping patients navigate the facilities
- Patient Education